Sunday, 16 October 2011
Defining your brand personality
Updated: September 28, 2014
Once upon a time it was a struggle to find alternative suppliers. It often meant wading through the Yellow Pages, trawling the phone book or hunting tirelessly through magazine advertisements. It was a chore most customers could do without, so they put up with poor quality, unreliable deliveries and discourteous service. But then the Internet came along.
For customers, the Internet has provided choices - lots of them – and the range of choice available is growing constantly. According to Pingdom, by 2012 there were 634 million websites on the Internet — 51 million of which were added during 2012.
For companies, the Internet has opened up a whole new way to do business. But with so much competition, having a website only gets you into the race. To stand any chance of winning you also need a strong brand with an engaging personality.
One of the things I ask for in my copywriting brief is a list the words clients think best describe their company. This helps to establish brand values and develop a winning personality. Here are just some of the topics and words you might consider.
ETHOS AND VALUES
Sincere, caring, trustworthy, reliable, ethical, responsible, reputable, honest, moral, righteous, customer-focused, proud, committed, dedicated, high standards, compliant, respectful, family-run, enthusiastic, old-fashioned values, established, high integrity, well-respected
TECHNOLOGY & INNOVATION
Daring, cutting edge, imaginative, forerunner, trailblazer, innovative, ingenious, pioneering, inspirational, creative, inventive, advanced, modern, state-of-the-art, radical, groundbreaking, revolutionary, radical, current, on-trend, dynamic
Green, organic, rustic, earthy, carbon-neutral, natural, pure, wholesome, eco-friendly, energy-saving, conservational, ecological, environmentally-responsible, recycling, reuse, reclamation, low-carbon, low emissions
SKILL AND COMPETENCE
Experienced, expert, skilled, skillful, trained, professional, accredited, certified, compliant, industry-leader, masterly, knowledgeable, accomplished, advisory, consultant, specialist, craftsmanship, dexterous, proficient
FUNCTION & CONVENIENCE
Convenient, flexible, adaptable, handy, responsive, receptive, accommodating, while-you-wait, 24-hour service, 1-hour turnaround, efficient, practical, accessible, smooth, user-friendly, intuitive
Rugged, durable, outdoor, enduring, resilient, tough, sturdy, solid, well-made, long-lasting, substantial, resistant, built to last
Stylish, sophisticated, elegant, luxurious, aspirational, elitist, refined, expensive, indulgent, cosmopolitan, cultured, polished
Affordable, competitive, economical, bargain, budget, inexpensive, cut-price, discount, cheap-and-cheerful, value for money, good deal, best-buy, price checked, lowest price guarantee
Young, quirky, trendy, contemporary, fresh, vibrant, cool, fashionable, creative, funky, dynamic, enterprising
The terms above are interchangeable and may be used to describe various elements of your business, product or service. Your list may contain words from a range of different categories – they all help to build a useful picture of your brand and its personality.